• OFFICE: (03) 9008 4411
  • MOB/AH: 0431 000 991

Oz Medical Help Center

Frequently asked Questions

YES All are TGA Approved

All Oz Medical COVID-19 Test Kits are TGA Approved.

TGA Approved   Oz Medical Logo 

Furthermore, Oz Medical are authorised sellers and distributors of a variety of Public Self Test Kits and Medical Use Only Test Kits.

For further information or to speak with Oz Medical staff directly please call or email:

Ph: (03) 9008 4411

AH: 0414 338 009

Email: info@ozmedical.com.au

Best COVID Test Kits for Public Use

Whilst choosing the right test kit maybe a personal preference, we've notice one stands out more than the rest and is our most popular seller.


It's the TGA Approved "Ecotest: COVID-19 Rapid Antigen Saliva Pen Tests for public use"

Most Popular Self Test Kit

View and Buy online at https://ozmedical.com.au/products/public-use-covid-19-rapid-antigen-saliva-pen-tests 


PRODUCT VIDEO & SLIDES 

Antigen Pen Training Video

Antigen Pen Training Slides

  

PRODUCT NAME - ECOTEST

COVID-19 Rapid Antigen Saliva Pen Test (EcoTest)

STANDARDS ACHIEVED

 TGA approval: ARTG 372335

YES Oz Medical supply Education & Government

Oz Medical supply a number of wholesale and enterprise clients.

For specialist enquiries contact Oz Medical directly:

Ph: (03) 9008 4411

AH: 0414 338 009

Email: info@ozmedical.com.au

https://ozmedical.com.au/pages/wholesale

YES test kits are safe for children

When used correctly COVID test kits are completely safe for children.

If your family has any special needs or you have specific concerns always seek medical advice from your doctor or health professional.

COVID testing should only be administered by a responsible adult.


Please view the following COVID test Video and Slides:

PRODUCT VIDEO & SLIDES 

Antigen Pen Training Video

Antigen Pen Training Slides

  

PRODUCT NAME - ECOTEST

COVID-19 Rapid Antigen Saliva Pen Test (EcoTest)

STANDARDS ACHIEVED

 TGA approval: ARTG 372335

Caution: Keep test kits, components, parts, and packaging away from children. Always follow instructions. Adult administration and child supervision is required at all times.

How to use your COVID self test kit

Using COVID-19 Self Test Kits is easy and straight forward.

Your test kit comes complete with simple instructions, takes only takes 2 minutes to administer and results are ready in 15 minutes.


Testing Steps


You can view the Antigen Pen Test Training Video and Slides below: 

PRODUCT VIDEO & SLIDES 

Antigen Pen Training Video

Antigen Pen Training Slides

  

PRODUCT NAME - ECOTEST

COVID-19 Rapid Antigen Saliva Pen Test (EcoTest)

STANDARDS ACHIEVED

 TGA approval: ARTG 372335

Placing your order is simple

Online

You can order from Oz Medical online: 

  1. Browse Oz Medical products,
  2. Add products to your shopping cart,
  3. Review your cart and checkout,
  4. Provide your shipping and payment details.

DONE!

Phone

You can place phone orders via Oz Medical's call center on (03) 9008 4411. Our friendly staff will take care of everything for you, assisting with product enquires, guiding you to  the best buys and ensuring you get the best deal possible.  If you're a first time buyer with Oz Medical ask for your "welcome discount code". 

Email

If you prefer written correspondence send your enquires and orders to sales@ozmedical.com.au where the Oz Medical team will respond promptly.

YES you can change your order*

You can change your order prior to shipping or collection.

Changing your order after your goods have been shipped may incur a return shipping fee and a standard 10% restocking fee.

*In some cases returns may not permissible due to medical regulations. Used, opened, and goods damage due to neglect or misuse are not returnable and are non-refundable. 

YES you can cancel your order*

You can cancel your order prior to shipping or collection. In some cases a standard 10% restocking fee may apply.

Cancelling your order after your goods have been shipped may incur a return shipping fee and a standard 10% restocking fee.

*In some cases order cancellation and returns may not permissible due to medical regulations. Custom orders, personalised and branded products, printed goods, used, opened, and goods damage due to neglect or misuse are not returnable and are non-refundable. 

We are here to help and accomodate in anyway possible, contacting us as early as possible with changes to orders or shipping is the best way to avoid additional fees.

Coupon Codes are easy to use!

Coupon codes are redeemed by entering your code during the checkout process. Your coupon's offer will be applied to your order and displayed for review before you're asked for payment.

YES you can order and pay over the phone!

You can place phone orders via Oz Medical's call center on (03) 9008 4411. Our friendly staff will take care of everything for you, assisting with product enquires, guiding you to  the best buys and ensuring you get the best deal possible.  If you're a first time buyer with Oz Medical ask for your "welcome discount code". 

Oz Medical Phone Orders 24HRs 

Ph: (03) 9008 4411

AH: 0414 338 009

Oz Medical | We're happy to manage the entire order process for you.

YES Oz Medical offer Wholesale Pricing

Wholesale and Bulk Buying

Oz Medical offer competitive pricing and value added incentives for Wholesale Customers and Volume Purchases.

Direct-to-Public

Oz Medical's Wholesale Direct-to-Public Program allows members of the public to make ad-hoc one-off bulk purchases at wholesale prices, with no strings attached. Usually wholesale pricing requires an ongoing minimum monthly spend; Oz Medical's Wholesale Direct-to-Public Program requires no further commitment.

Oz Medical wholesale enquiries

Ph: (03) 9008 4411

AH: 0414 338 009

Email: wholesale@ozmedical.com.au

When you're not sure

Oz Medical can help!

If you're not quite sure which products best suit your needs, call an Oz Medical Product Specialist for answers and more information. 

Answers

Oz Medical's free Info Hotline have product specialists answering questions, assessing requirements and finding the right products for you. 

Information

Oz Medical Info Packs, Product Spec Sheets and Summary PDFs provide enough information to make well informed decisions and buy with confidence knowing you've done your research. 

Ordering

Ordering is easy because we take care of everything for you, and if you're a first time buyer with Oz Medical ask for your "welcome discount code". 

Oz Medical accept  

Credit Cards

Master Card, VISA

Online

PayPal, ApplePay, GooglePay, AfterPay

EFT

EFTPos, Direct Deposit

Payment Icons

Accounts

Business Accounts & Corporate Credit 

YES you can track your orders!

All Oz Medical Shipping comes with FREE order tracking. Oz Medical syncs with all of our delivery partners allowing seamless tracking and notifications.

YES Tax Invoices are available 

Oz Medical can provide online invoices, pro forma invoices via email, and printed invoices via post or collect in-person.

Online Selfserve 

Invoices are automatically generated online when you select "Direct Deposit / EFT" or "Pay via Phone with Credit Card" at checkout.

Oz Medical Accounts Team

Request an invoice by contacting Oz Medical directly:

Ph: (03) 9008 4411

AH: 0414 338 009

Email: info@ozmedical.com.au

How Pen Tests work!

Rapid antigen testing involves taking either a saliva sample or nasal swab that is placed into a chemical solution. The result displays within 10 to 15 minutes.

Rapid antigen self-tests can check if you have COVID-19, and tests are typically more accurate with frequent use (eg. testing two to three times over a week) if you don’t have any symptoms.

Using COVID-19 Self Test Kits is easy and straight forward.

Your test kit comes complete with simple instructions, and usually only takes 2 minutes to administer and resets are ready in 15 minutes.


Testing Steps


You can view the Antigen Pen Test Training Video and Slides below: 

Antigen Pen Training Video

Antigen Pen Training Slides

NO testing is pain-free

Oz Medical COVID-19 Rapid Antigen Pen Tests are non-intrusive and pain-free. 

Hand Sanitiser Stations Explained

Hand Sanitiser Stations are an automatic hand sanitiser dispenser which uses a sensor to release the suitable amount of hand sanitiser. The non-contact sensor and delivery system ensure 100% germ killing efficiency. 

Hand Sanitiser Stations are robust, portable, commercial machines manufactured in a number of shapes and sizes.

Standalone Freestanding Models 

HSS Stand 

Desktop Models

HSS Desk

 

Shipping Policy

We undertake to ship within 2 business days, subject to availability.

Our delivery service is a third-party shipping contractor that you choose at checkout. Deliveries are available extends across Australia

Shipping costs are outlined at checkout.

View our full Terms and Conditions here

How to track your orders!

All Oz Medical Shipping comes with FREE order tracking. Oz Medical syncs with all of our delivery partners allowing seamless tracking and notifications.

When we ship your order a tracking reference is generated and emailed to you.

Enter your tracking reference into the delivery partners website to view your shipping progress.

Shipping Times

Delivery times depend on where you're located in Australia, Metro or Rural location, and the freight option you've chosen. As a general rule: 2-7 days.

Oz Medical typically dispatches orders in 1-2 business days, a tracking reference is generated and sent to the email address used when ordering.

Enter the tracking reference into the chosen delivery partners website to view your shipping progress.

YES you can pick-up your order yourself

Nominate PickUp as your shipping method at checkout.

Oz Medical will contact you to arrange your pick-up time and location once your order is ready.

OzMedical Despatch & PickUp is by appointment only!

Oz Medical accept  

Credit Cards

Master Card, VISA

Online

PayPal, ApplePay, GooglePay, AfterPay

EFT

EFTPos, Direct Deposit

Payment Icons

Accounts

Business Accounts & Corporate Credit 

YES you can make split payments

Split payments is the ability to split your total payment over a number of payment methods.

Eg: Let's say your order is $2,000. You could pay $1,000 on VISA, $200 with PayPal, $500 Cash and $300 Direct Bank Deposit.

Oz Medical can process split payments in any combination of:

  • Master Card
  • VISA
  • AMEX
  • PayPal
  • EFTpos
  • Direct Deposit
  • CASH

Call Oz Medical to organise Split Payments or discuss options:

Ph: (03) 9008 4411

AH: 0414 338 009

YES Tax Invoices are available 

Oz Medical can provide online invoices, pro forma invoices via email, and printed invoices via post or collect in-person.

Online Selfserve 

Invoices are automatically generated online when you select "Direct Deposit / EFT" or "Pay via Phone with Credit Card" at checkout.

Oz Medical Accounts Team

Request an invoice by contacting Oz Medical directly:

Ph: (03) 9008 4411

AH: 0414 338 009

Email: info@ozmedical.com.au

Oz Medical Bank Details

If you're paying via Direct Deposit, Oz Medical's Bank Details (BSB and ACCOUNT NUMBER) are provided on your invoice and when selecting Direct Deposit / EFT online at checkout.

If you have misplaced your invoice, you can retrieve another by logging into https://ozmedical.com.au and accessing your Order History.

Of course we are always delighted to offer personal service via phone or email:

Ph: (03) 9008 4411

AH: 0414 338 009

Email: info@ozmedical.com.au

Solely for security reasons we prefer not to publish our bank details online.

YES Oz Medical is registered for GST

Oz Medical is an Australian business registered for GST.

Our ABN is 24 158 534 779.

All prices listed online are inclusive of GST.

Faulty or Wrongly Despatched*

Oz Medical can only accept returns where the goods are faulty or have been wrongly despatched. 

*In some cases order cancellation and returns may not permissible due to medical regulations. Custom orders, personalised and branded products, printed goods, used, opened, and goods damage due to neglect or misuse are not returnable and are non-refundable. 

We are here to help and accomodate in anyway possible, contacting us as early as possible with changes to orders or shipping is the best way to avoid additional fees.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.


View our full Terms and Conditions here

Applying for Credit or Refund*

  1. Contact Customer Support on (03) 9008 4411 and explain the circumstances surrounding your Request for Credit, Replacement, or Refund. If the circumstances support proceeding further you will be issued an Oz Medical Request for Credit, Replacement, or Refund Form. 
  2. Complete the Oz Medical Request for Credit, Replacement, or Refund Form and return to Oz Medical.
  3. Return the goods to Oz Medical.

Oz Medical will evaluate the circumstances and assess your claim. You will be notified of the outcome within 5 business days. 

*Oz Medical can only accept returns where the goods are faulty or have been wrongly despatched. In some cases order cancellation and returns may not permissible due to medical regulations. Custom orders, personalised and branded products, printed goods, used, opened, and goods damage due to neglect or misuse are not returnable and are non-refundable. 

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.


View our full Terms and Conditions here

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.


View our full Terms and Conditions here

Get Oz Medical Promo Codes by:

Following us on Facebook 

We frequently share offers and discount codes and product offers on our Facebook page just follow us here and we'll drop offers right into your feed.

Watching our Instagram Stories

Our Instagram stories feature product info, promo offers and special deals and codes every week. Follow us here and check out our reels.

Join our Promo Club

No News, Just Deals! Our promo club only sends you deals, coupons, and discounts when a promo is launched. NO fluff, NO Sales Jargon, NO News, just HOT OFFERS 

Subscribe to our Monthly News Letter

Product Reviews, Current Trends, Members Benefits, Personalised Coupons, Share Coupons, and Codes and Coupons for our other WebStores

Referring a friend

Tell a fiend

Shopping Online

Get Codes when you shop online

Phone Orders

Receive Promo Codes with your phone order

Coupon Codes are easy to use!

Coupon codes are redeemed by entering your code during the checkout process. Your coupon's offer will be applied to your order and displayed for review before you're asked for payment.

Oz Medical Customer Support

Customer Service

Search Oz Medical Help Centre articles for "Information" and "How-To's".

  • Submit Customer Service Ticket (at the bottom of this page).
  • Customer Service Phone: (03) 9008 4411 ext 100 / option 4
  • Customer Service Email: support@ozmedical.com.au

Contact Oz Medical on (03) 9008 4411 or support@ozmedical.com.au (AH 0414 338 009) 

Technical Support

Search Oz Medical Help Centre articles. If you're unable to find the answers you're looking for, contact Technical Support:

  • Submit Tech Support Ticket (at the bottom of this page).
  • Tech Support Phone: (03) 9008 4411 ext 102 / option 5
  • Tech Support Email: tech.support@ozmedical.com.au

Looking for Answers

Search for answers and articles in Oz Medical's Help Centre. If you can't find what you need contact support through the form at the bottom of this page, or you can reach out to any OzMedical Department directly.

View Oz Medical Customer Support Contacts here

Receiving Oz Medical emails

If you're not seeing emails from Oz Medical here's a few things to check, and how to prevent Oz Medical emails from being blocked.

Oz Medical may send notifications, order confirmations and invoices from:

Step 1: Check your email client

Perform a search in your email client, and if possible change the search folder from "Inbox" to "All Folders". If the results contain emails from Oz Medical go to Step 5: Allow emails from Oz Medical.

Step 2: Manually check your Junk Folder

Open your Junk Folder and manually look for an email from Oz Medical around the time of your order / notification. If you find the email from Oz Medical go to Step 5: Allow emails from Oz Medical.

Step 3: Manually check your Spam Folder

Open your Spam Folder and manually look for an email from Oz Medical around the time of your order / notification. If you find the email from Oz Medical go to Step 5: Allow emails from Oz Medical.

Step 4: Check your Oz Medical Online Account

Login and Check that the correct email is in your Oz Medical Online Account. If the email is incorrect update it to the correct email. If you can't login contact Oz Medical.

Step 5: Allow emails from Oz Medical

Select any ozmedical.com.au email found and flag it "Not Spam" or "Not Junk", then move it to your "Inbox". 

Create a rule to 'whitelist' or allow all emails from ozmedical.com.au

If these steps didn't work

Phone Oz Medical Technical Support on 03 9008 4411.

Shipping Policy

We undertake to ship within 2 business days, subject to availability.

Our delivery service is a third-party shipping contractor that you choose at checkout. Deliveries are available extends across Australia

Shipping costs are outlined at checkout.

View our full Terms and Conditions here

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.


View our full Terms and Conditions here

Oz Medical Reviews or Testimonials

At Oz Medical we have an open and honest feedback and review process. 

We use TrustPilot to verify our business, validate customer reviews and host our responses all in a transparent manner. We also accept reviews via Google Business, Linkedin, Website Form, and Email. All of which is publicly available (except where users request privacy).

TrustPilot reviews can be written and viewed here

Testimonials can be viewed here

Google Reviews can be viewed here


If your method of Feedback or Review is not listed here, please contact us and we will endeavour to integrate all main stream systems where possible. Email feedback.methods@ozmedical.com.au or call our technical team on (03) 9021 9839

Oz Medical Australian Owned & Operated

Oz Medical is an Australian owned and operated company based in Melbourne servicing the whole of Australia.

Pebble Light Pty Ltd

t/a Oz Medical PPE 

ABN 24 158 534 779

659 High Street Prahran

Victoria 3141, Australia

Ph: 03 9008 4411

Email: info@ozmedical.com.au

  • Australian Owned
  • Melbourne Based
  • Nationwide Service and Delivery

Our owners are hands-on operators and have been in business for over 35 years

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