Shipping Policy

Standard Shipping

Orders are usually dispatched within 1-2 business day, subject to stock availability. Business days are Monday to Friday, excluding Victorian public holidays.

If there is an unexpected delay with your order, we will contact you as soon as possible.

Most domestic orders are shipped with Australia Post Parcel Post (standard delivery) or Express Post. Available shipping options, shipping costs and estimated delivery times for your location are shown at checkout.

Please note that dispatch and delivery times are different. Dispatch refers to when your order leaves Oz Medical. Delivery times are estimates provided by the carrier and may vary depending on your location, the shipping service selected and circumstances outside our control.

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow additional delivery time for regional and remote areas.

Bulky, Heavy & Oversized Items

Bulky, heavy and oversized items are excluded from free-shipping offers unless expressly stated otherwise and will incur an additional freight charge after checkout.

If additional freight is required, we will contact you and send an invoice for the additional shipping cost before your order is dispatched.

You will then have the option to:

• proceed with the order and pay the additional freight charge; or
• cancel the order and receive a full refund, including any shipping amount already paid.

Bulky, heavy or oversized items include, but are not limited to:

• Walkers and mobility aids
• Wheelchairs
• Chairs, stools and commodes
• Shower commodes
• Pressure relief chairs
• Day beds
• Overbed and overchair tables
• Furniture and larger living aids
• Hand sanitiser stations and units
• Nappies, pull-ups and other bulky continence products, particularly carton or bulk quantities
• Bulk and carton orders
• Large or heavy nutritional-support orders

Additional freight charges may also apply to other products depending on their size, weight, quantity and delivery location.

Christmas Shipping 2026

To give your order the best chance of arriving before Christmas, please place your order by the recommended cut-off times below.

Most Australian Metro Areas

Parcel Post: Order by 10:00 am Friday 18 December 2026

Express Post: Order by 10:00 am Tuesday 22 December 2026

Western Australia, Tasmania & Northern Territory

Parcel Post: Order by 10:00 am Friday 11 December 2026

Express Post to Western Australia and Northern Territory: Order by 10:00 am Monday 21 December 2026

All Christmas cut-off times are AEDT (Melbourne time).

These cut-off dates allow approximately one business day for Oz Medical to process and dispatch your order before Australia Post's recommended final Christmas lodgement dates.

Please order earlier where possible if your delivery address is in a regional or remote area.

Orders placed after the recommended cut-off times will still be processed as quickly as possible; however, delivery before Christmas cannot be guaranteed.

Australia Post's Christmas dates are recommended lodgement dates only. Delivery timeframes are estimates and may be affected by increased parcel volumes or other carrier delays during the Christmas period.

For bulky, heavy or oversized items requiring an additional freight charge, we recommend ordering well before these dates to allow time for the freight quote and payment to be arranged.

International Shipping

International shipping is available to selected destinations and for eligible products.

Available international shipping options and charges will be displayed at checkout where available. Delivery timeframes vary depending on the destination and shipping service.

International customers are responsible for any customs duties, import taxes or other charges imposed by the destination country, where applicable.

International delivery timeframes are estimates only and may be affected by customs processing or other circumstances outside our control.

Delivery Enquiries

If your parcel is delayed, appears to be missing or arrives damaged, please contact us at info@ozmedical.com.au with your order number and we will assist you.

Please check the tracking information provided with your dispatch confirmation for the latest available delivery updates.